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FAQ

 

Shipping & Delivery:

Can I track my order?

You'll receive a confirmation email once your order is placed, followed by a second email a few days later after receiving cleared payment containing your tracking information, telling you that your order has shipped. 

What countries do you ship to and what are the shipping costs?

We offer Shipping to Canada & USA and use Canada  Post as our primary shipping carrier.

 FLAT RATE SHIPPING WITHIN NORTH AMERICA (CANADA & USA) CANADA-$10.00
US-$15.00.
Any extra duties | Customs are the customers responsibility.
We ship from Canada and the US

DELIVERY STANDARDS (ESTIMATE ONLY)
Standard Delivery - Canada: 4-14 business days.
Standard Delivery - USA: 6-21 business days. 
Please allow 3 days extra for customized items.
Refunds & Exchanges:
Thank you for choosing our website for your purchase. We appreciate your business and strive to provide you with the highest quality products and services. Unfortunately, we do not offer refunds as all of our products are made-to-order. However, if you encounter any quality issues with your purchase, please do not hesitate to reach out to us.
Customer service is our top priority, and we will do everything in our power to make it right. Our team is dedicated to ensuring your satisfaction, and we will work with you to resolve any issues you may have. 

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