FAQ

Can I track my order?
Yes! After placing your order, you will receive a confirmation email. Once your payment is processed and your order has shipped, you'll receive a second email with your tracking number and an expected delivery date.

What countries do you ship to and what are the shipping costs?
We currently ship to Canada and the USA using Canada Post as our primary carrier.

• Flat Rate Shipping Within North America (Canada & USA):
  • Canada: $10.00
  • USA: $15.00

Please note that any additional duties or customs fees are the customer's responsibility.

Where do you ship from?
We ship from both Canada and the USA.

When will I receive my order?
Delivery times are estimates and may vary:

During peak seasons, such as holidays or major sales events, shipping times may face delays due to high order volumes and increased demand on carriers.

• Canada: Standard delivery takes 4-14 business days.
• USA: Standard delivery takes 6-21 business days.

For customized items, please allow an additional 3 days for processing.

Orders & Payments:

How do I place an order?
Simply browse our products, select the size and design you want, and click "Add to Cart." Follow the prompts to check out and complete your payment.

What payment methods do you accept?
We accept all major credit cards and PayPal through Shopify’s secure payment gateway.

Can I cancel or modify my order after placing it?
Because our products are made-to-order, cancellations or changes must be requested within 24 hours of placing your order. Please contact us at info@prairielifeco.com if you need to make adjustments.

Satisfaction Guarantee:

At Prairie Life Co, we take immense pride in delivering not just exceptional products but an unparalleled shopping experience. Your trust means everything to us, and we want you to shop with confidence, knowing your happiness is always our top priority.

We stand by the quality and authenticity of every item we offer. If you’re not completely thrilled with your purchase, we’re here to make it right—because your 100% satisfaction is our ultimate goal.

To ensure your order arrives in perfect condition, we package your items securely, so they withstand the journey to your doorstep with care.

We’re committed to making your shopping experience both memorable and worry-free. Your satisfaction fuels our passion and drives us to deliver excellence every single day.

Thank you for choosing us—your trust inspires everything we do!

Refunds & Exchanges:

Do you offer refunds?
Since all of our products are made-to-order, we do not offer refunds. However, if there is a quality issue with your purchase, please contact us and we’ll work with you to make it right.

We understand that shipping delays can be frustrating, and we deeply regret any inconvenience they may cause. However, we want to kindly inform you that we do not offer refunds for shipping delays, as these are often caused by circumstances beyond our control, such as carrier issues, weather disruptions, or other unforeseen events.

How do I report a quality issue?
Please email us at returns@prairielifeco.com with your order number and a brief description of the issue, and we’ll be happy to assist you.

Product Information:

How are your items made?
All of our hoodies, sweatshirts, and tees are printed with high-quality, durable materials to ensure longevity and comfort. We take great pride in our design and production process.

Do you offer custom designs?
Yes! We offer custom printing for select products. If you’re interested, please contact us at info@prairielifeco.com for more information.

Contact Us:
For any additional questions, feel free to reach out to us at info@prairielifeco.com. We’re here to help!